Privacy Policy

At Wireless Express, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose information about you when you visit our website or make purchases from us.

Information We Collect

We collect both personal and non-personal information from you when you visit our website, make a purchase, or interact with us.

Personal Information

Personal information is data that can be used to identify you specifically, such as your name, address, email address, phone number, or payment information. We only collect personal information when you voluntarily provide it to us, such as when creating an account, placing an order, participating in surveys, posting on our message boards, entering competitions, or contacting us directly.

The personal information we may collect includes:

Contact information – such as your name, email address, mailing address, and phone number.
Account information – such as your username, profile picture, and password when you register for an account with us.
Payment information – such as your payment card type, cardholder name, expiration date, and the last four digits of your payment card number when you make a purchase.
Order information – such as your name, shipping/billing address, email address, phone number, and payment information when you place an order.
Communications – such as when you contact us directly by phone, email, contact form, or social media.

Non-Personal Information

Non-personal information is data about you that cannot on its own identify you specifically. This includes technical information automatically collected when you use our website, aggregated usage data, demographic data, behavioral data from third parties, and any other data that does not reveal your identity.

The non-personal information we may collect includes:

Device information – such as your IP address, browser type, operating system, internet service provider, mobile carrier, unique device identifiers, and other technical data transmitted by your device when you use our website.
Usage information – such as the pages you visit, links and buttons clicked, search queries, viewing history, referring websites, exit pages, length of visit, and other data about how you navigate and interact with our website.
Location information – such as your approximate geographic location inferred from your IP address.
Aggregate data – such as gender, age range, interests, purchase habits, and other demographic or behavioral data that does not identify you specifically.
Third party information – such as demographic data, interests, purchase history, and other behavioral data from third party sources like advertising networks and analytics providers.

How We Use Your Information

We only use your personal information as disclosed in this policy, with your consent, or for a purpose directly related to providing our products and services to you. We use non-personal information to improve our services, customize your experience, detect and prevent fraud, display relevant advertising, compile aggregate analytics, and for any other purpose disclosed during collection.

The ways we may use your personal information include:

Provide, operate, and maintain our website, products, and services.
Process and fulfill your orders and requests, send order confirmations and updates.
Send you important account, purchase, and service information.
Respond to your inquiries, comments, feedback, and address your concerns.
Send you newsletters, offers, and other promotional communications if you opt-in.
Personalize your experience by presenting products and offers tailored to you.
Allow you to participate in contests, sweepstakes, and surveys if you opt-in.
Improve our products, services, and operations.
Detect and prevent fraud, spam, abuse, security risks, and other harmful activity.
Enforce our Terms of Service, other policies, and agreements.
Comply with all applicable legal requirements.

We may also share your personal information with third parties in limited circumstances, including:

With third party service providers to enable them to provide us with services such as website hosting, order fulfillment, payment processing, marketing, analytics, and more. We only share information required for them to perform these business functions and prohibit them from using it for any other purpose.
When required by law, such as to comply with a subpoena, legal proceedings, or similar legal process.
To investigate and prevent security threats, fraud, or other malicious activity.
To enforce our policies, including investigation of potential violations.
To protect the rights, safety, and information of Wireless Express, our customers, or the public from harm or illegal activities.
In connection with a substantial corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, bankruptcy, or asset sale.
With your consent or at your direction to do so.
Aggregated data that cannot identify you specifically may also be shared with third parties for various purposes.

Your Choices and Rights

You have certain choices and rights when it comes to how we use your personal information.

Accessing, Updating, Correcting Your Information

You can access, update, or correct inaccuracies in your personal information directly within your account settings section if you are a registered user of our site. If you are not a registered user or are having issues, you can also contact us to request access, updates, or corrections.

Changing Your Communication Preferences

You can change your communication preferences and opt-out from receiving marketing emails or newsletters from us by clicking the unsubscribe link within each email, updating your email preferences within your account settings if you have an account with us, or by contacting us directly.

Deletion of Your Information

You may request for us to delete your personal information, with some exceptions as permitted or required by law. Note that in some cases we may retain residual information related to your account and interactions with us that cannot reasonably be deleted, such as aggregate data, analytics information, backup copies of our database, and archived records.

Withdrawing Your Consent

You may withdraw any consent you previously provided to us to process your personal information, but this will not affect past processing.

Objecting to Processing

You have the right to object to our processing of your personal information under certain circumstances, such as for direct marketing purposes.

Restricting Processing

You have the right to request that we restrict the processing of your personal information when you contest its accuracy, lawfulness of processing, or no longer need it for the purposes for which it was collected but still require it to establish or defend a legal claim.

Data Portability

In some cases, you may have the right to download certain personal information that you provided to us or ask for us to transmit it to another entity.

Right to File Complaint

You have the right to lodge a complaint about Wireless Express’s privacy practices with your local data protection authority.

How to Exercise Your Rights

To exercise any of your rights under this Privacy Policy, please submit your request in writing by email to [email protected] .

Please be sure to describe clearly what personal information and specific right you are referring to so that we can respond promptly and handle your request appropriately.

Depending on where you reside, we may ask you for additional information to confirm your identity and ensure your right to access the personal information requested, as permitted under applicable privacy laws. We aim to respond to legitimate requests within 30 days, and may charge a reasonable fee if permitted by law.

Data Retention

We retain your personal information as long as reasonably required for legal, contractual, and operational purposes, such as:

Maintaining your account and providing our products and services to you.
Defending and establishing legal rights and obligations.
Complying with applicable laws, regulations, contracts, and other legal requirements.
Supporting business operations and continuity.
Processing any outstanding transactions, disputes, or inquiries related to your account or our ongoing business relationship.
Keeping an archive of our records.

Where we no longer have a legitimate business need to retain your personal information, we will securely delete or anonymize the data in accordance with applicable laws. Please note that we may still retain residual information related to your account and interactions with us that cannot reasonably be deleted, such as aggregate data, analytics information, backup copies of our database, and archived records.

Cookies and Tracking Technologies

We and our service providers use cookies, web beacons, pixels, tags, scripts, local storage, and other tracking technologies to automatically collect your personal and non-personal information when you interact with our website to provide a seamless, customized, secure, and effective experience.

We may collect the following types of information with these technologies:

Essential – Technologies that enable core site functionality without which we cannot reasonably provide our website and services. These include technologies for access controls, identity verification, security controls, and our content delivery network.
Analytics – Technologies that allow us to understand how our website and services are being used, including your navigation paths, clicks, taps, views, interactions with features, time spent, referrer data, search queries, and other aggregated usage information.
Advertising – Technologies used to deliver interest-based advertisements that are personalized to you on our website and other online properties.
Social Media – Tools and integrations that allow you to connect with social media networks directly from our website. They may track your use to customize your experience.

You can manage and opt-out from some of these tracking tools depending on your device and browser settings. Note that some site functionality may be impacted. For more details and cookie settings, see our Cookie Policy.

Third Party Websites and Services

We are not responsible for the practices of third party websites or services integrated into or linked from our website, including social media platforms, third party payment processors, and ecommerce partners. Please visit their respective privacy policies and terms of use to learn how they collect and process your information.

How We Protect Your Data

We utilize a range of physical, technical, and administrative safeguards to help protect your personal information against loss, theft, misuse, and unauthorized access, disclosure, or modification. For example:

Encryption of sensitive personal information.
Secure credentials and access controls to limit which of our employees have access to your data based on their roles and responsibilities.
Security monitoring, detection, and response solutions to identify and respond to suspicious or malicious activity.

However, no method of storing or transmitting data can be guaranteed to be 100% secure. We cannot guarantee absolute security of your information. Unauthorized entry or use, hardware or software failure, and other factors may still compromise the security of your information at any time.

Children’s Privacy

Wireless Express does not knowingly collect personal information from children under 16 years of age without verifiable parental consent. If we learn that we have collected any such information without necessary parental consent, we will promptly delete that information. If you believe we may have collected any such information, please contact us immediately.

Your California Privacy Rights

If you reside in California, you have rights and choices under the California Consumer Privacy Act (CCPA) in addition to the rights above.

You have the right to:

Know about the personal information we collect, use, and disclose about you; the specific pieces and categories of personal information; its sources; purposes; third parties we disclose it to; and your rights over your personal information.
Access your personal information we have collected in the 12 months prior to your request, free of charge up to twice per year.
Delete your personal information that we have collected from you and retained, subject to certain exceptions.
Not be discriminated against if you exercise your rights under the CCPA.

We do not sell or knowingly share the personal information of minors under 16 years of age without affirmative authorization.

To exercise your California privacy rights, visit our Do Not Sell My Personal Information page or submit your request by email to [email protected].

Please specify that you are making a CCPA request and describe your request clearly so that we can respond appropriately.
You may designate an authorized agent to submit a request on your behalf. To do so, you must provide the agent with written and signed permission to make such requests or have the agent confirm your identity.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time as we add new products and features, as we improve our website and services, and as privacy laws and industry standards change. Any changes will take effect immediately upon posting on this page.

Please check this Privacy Policy periodically for updates. If we make any significant changes in the way we collect, use, and share your personal information, we will provide you with notice by email, pop-up, or other means prior to the changes becoming effective.

Your continued use of our website or services after any changes to this Privacy Policy means you accept the changes. If you do not agree to any changes to this Privacy Policy, you should stop using our website and services.

How to Contact Us

If you have any questions, concerns, complaints, or disputes regarding our Privacy Policy or privacy practices, please feel free to contact us by email at [email protected].

You may also reach our Data Protection Officer (DPO) directly at:

John Doe
Email: [email protected]

We aim to promptly investigate and resolve any privacy complaints or disputes in an amicable manner. You are also free to contact your local data protection authority with any complaints.

Date of Last Revision: January 1, 2023